Productivity Up 40%. Nobody Knows What We Produce.
Kevin's team closed 40% more tickets per person. It solved 20% fewer problems. There was cake.
Read the story →Corporate life
Statistics, at the office.
KPIs, dashboards, engagement surveys and meetings about meetings. Every number is real, every report adds up, and somehow the work still isn't getting done. Nobody in these stories is lying. That's the problem. Cousin Kevin works here. He has a lanyard and four dashboards.
Are Employee Surveys Really Anonymous? The One That Needed Your Login
94% of employees are happy, said the survey. 50 of 200 answered. To stay anonymous, you had to log in.
Read the story →Misleading Graphs: The Chart That Starts at 97
The customer score rose from 98.0 to 99.5. On the slide it looked like a rocket. The axis started at 97.
Read the story →The Employee of the Month Curse
Whoever wins Employee of the Month does worse the next month. Management blamed complacency. It was arithmetic.
Read the story →How Many Meetings Could Have Been Emails?
Kevin's company set a target of 30% fewer meetings. It was hit in three weeks. They were renamed 'huddles'.
Read the story →Stories from outside the office: Real life.